Shipping policy
At Qasmetics By NQs, we aim to deliver your order as quickly and safely as possible. Please read our shipping policy below.
Processing Time
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Orders are processed within 1-2 days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates & Delivery Times
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Shipping rates are calculated at checkout based on your location and order size.
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Estimated delivery times:
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Local (within Malaysia): 1 - 5 business days
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International: 7-14 business days (varies by destination and customs clearance)
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Order Tracking
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Once your order has been shipped, you will receive a tracking number via email.
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You can use this tracking number to monitor your delivery status.
Delays
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Please note that shipping times are estimates and may be affected by courier delays, customs clearance, or circumstances beyond our control.
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We are not responsible for delays caused by the shipping carrier.
Incorrect Address
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Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Damaged or Lost Packages
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If your package arrives damaged or is lost in transit, please contact us at [your email] with your order details, and we will assist you.
Contact Us
For any shipping inquiries, please contact us at:
📧 support@qasmeticsbynqs.com