Refund policy
Return & Refund Policy
At Qasmetics by NQs, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.
Returns
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You may request a return within 14 days of receiving your order.
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To be eligible for a return, your item must be:
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Unused, unopened, and in the same condition you received it.
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In the original packaging.
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Certain items are non-returnable for hygiene and safety reasons, including lip products, opened skincare, and personal-use items.
Refunds
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Once your return is received and inspected, we’ll notify you by email.
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If approved, your refund will be processed to your original payment method within 5 business days.
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Shipping costs are non-refundable. If you receive a refund, the return shipping fee (if applicable) will be deducted.
Exchanges
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We only replace items if they are defective or damaged upon arrival.
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If you need an exchange, contact us at support@qasmeticsbynqs.com with your order number and photos of the item.
Damaged or Wrong Items
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If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery, and we will arrange a replacement or refund.
How to Start a Return
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Email us at support@qasmeticsbynqs.com with your order number and reason for return.
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We’ll provide you with instructions and a return shipping address.
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Ship the item back in its original packaging.
Contact Us
If you have any questions about our Return & Refund Policy, reach us at:
📧 support@qasmeticsbynqs.com